General terms and conditions of sale
Preamble/ Seller identification/ Access to professional and commercial rules (if applicable)
The preamble outlines the purpose of the general terms and conditions of sale. It also specifies, where applicable, that certain products sold on the site are subject to specific terms and conditions of sale. The preamble also provides information about the professional and commercial rules that the seller intends to adhere to, if any.
These conditions notably include the following information:
Means of reproduction and archiving of these conditions
Legal notices of the EShop™ website
General terms of use for the EShop™ website
Essential characteristics of the goods offered
Steps to follow for concluding the online contract
Technical means for identifying and correcting errors made during data entry
Languages offered
Contract archiving and access procedures
Method for consulting the professional and commercial rules the seller intends to adhere to
Legal and contractual guarantees
Delivery times, costs, and methods
Delivery tracking and costs of remote communication techniques
Price
Payment methods and security measures
Details on how to exercise the right of withdrawal
Contract duration and price validity.
Last updated on 03 / 16 / 2025
EShop™ is a service offered by NATIVE LTD
Email: contact@u-face-beauty.com
It is hereby specified that these conditions exclusively govern sales made through the EShop™ website.
These conditions are addressed to consumers with full legal capacity. These conditions apply to all orders you place on this website.
EShop™ is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, EShop™ upholds current quality and manufacturing standards.
If the product and/or characteristics do not match the product received by the customer, we invite you to visit our EShop™ refund policy.
These general terms and conditions are presented in French.
Section 1 - Steps to follow for concluding the online contract
Order
Online: https://u-face-beauty.com/
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart". At any time while browsing our site, you can validate your order by clicking "Checkout".
Contract Validation
When you click "Checkout", a confirmation message appears. It summarizes all selected products and options. On this page, you can either update your cart by changing quantities and/or removing item(s), or proceed by checking the box: "I accept the GTC" and "Secure payment".
You must check all the information submitted in this order form, especially all elements useful for delivery (delivery address, door code, phone numbers...). Prior collection of the user's identification elements (first name, last name, email address, bank details...) facilitates the contract conclusion steps. The customer can therefore save their details by checking the "Save my details for next time" box.
If you don't need to modify the form and want to continue your order, you must click "Continue to shipping method".
To continue your order, you must finally click "Continue to payment method" then "Place my order".
After payment on our secure server (see ''payment''), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.
In case of a risk related to product availability, we reserve the right to refuse an order for the same product above a certain quantity (greater than 100).
Technical means for identifying and correcting errors
You have the ability at any time to identify and correct errors made during data entry. If you discover an error after the contract has been concluded, you must contact us.
Section 2 - Contract archiving and access procedures
We will archive contracts, purchase orders, and invoices on a reliable and durable medium.
You have the right to access these documents for orders equal to or greater than €120.
Section 3 - Legal and contractual guarantees
Legal Guarantees
In accordance with current legal provisions regarding product conformity with the contract and hidden defects (available in appendix 1 of these conditions), we will refund, repair, or exchange any product that is apparently defective, damaged, or does not match your order.
We will also refund all return costs upon simple presentation of proof. (Photo, video, etc.)
In this case, we invite you to read our Refund Policy.
Liability
We make every effort to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our liability cannot be engaged due to an unforeseen event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract, or due to the non-conformity of the product with foreign legislation in case of delivery to a country other than France.
Section 4 - Delivery times, costs, and methods
Delivery Methods
We will deliver the products to the address indicated in the order form.
Delivery Time
We will deliver no later than the date indicated in your order confirmation message. (17 to 21 business days)
In case of delivery delay, we will inform you by email as soon as possible and propose a new date.
In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
Delivery Costs
Delivery costs vary depending on the products.
Delivery Tracking
You can contact us by email for any questions regarding your delivery.
Nevertheless, we remind you that we offer the service: "Order Notification" which gives you real-time notifications regarding the status and progress of your order (On average, 1 notification every 2 days).
Section 5 - Price
The prices of our products are indicated in euros, including all taxes.
You must also check the possibilities of importing or using the products you order from us in the destination country.
Section 6 - Payment methods and security measures
We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it has not been handed over to our carrier for shipment. Once your order has been handed over for shipment, an email will inform you that we will be collecting your payment.
Nevertheless, it may sometimes happen that payment is collected upon conclusion of the contract.
Payment Methods
You have several payment methods available to pay for your purchases on EShop™
- Either by bank cards: Visa, MasterCard, American Express, other blue cards:
Payment is made, at your discretion, on the secure banking servers of our STRIPE partners. This implies that no banking information concerning you passes through our site.
Payment by credit card is therefore perfectly secure; your order will be registered and validated as soon as payment is accepted by the bank you have chosen.
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfied or refunded: conditions for exercising the right of withdrawal
In accordance with legal provisions, you may exercise your right of withdrawal within 14 days of receiving your product. You do not have to provide reasons or pay any penalty. With the exception of return costs, which remain your responsibility, we will refund the full amount paid no later than 30 days after your withdrawal. At our suggestion, you may also opt for another refund method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications, or for audio, video, or computer software recordings unsealed by the customer.
Section 6 - Contract duration and price validity.
The products remain the full property of EShop™ until full payment is received by PayPal or Stripe.
Our price offers are valid only within the double limit of the validity period of the offer concerned and available stock.
Our offers of goods and prices are valid if they appear online on the site on the day of the order.
Section 7 - Applicable Law / Competent Jurisdiction
These conditions are governed by French law.
In the event of a dispute concerning the merits or the form, the French courts shall have exclusive jurisdiction.
Section 8 - Contact us / After-sales service
If you wish to contact us, our customer service is available at the following address: contact@u-face-beauty.com
Section 9 - Personal information
We collect your personal information for managing your orders and monitoring our business relationships.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and object to personal data concerning you. Simply write to us online at Customer Service, providing your first name, last name, email address, address, and if possible, your customer reference. (See "Privacy Policy")
Section 10 - Supplier & Owner Agreement
a.The supplier and the online store owner are each referred to as a "party" or both as "parties";
b. The supplier manufactures and provides various products;
c.The online store owner operates one or more websites that facilitate the search, purchase, and payment of various products from various suppliers;
d.The parties wish to establish a dropshipping cooperation, which is a retail fulfillment method where the online store owner does not keep goods in stock but directly transfers end-customer orders and shipment details to the supplier, who then ships the goods directly to the end-customer;
e.The online store owner will act, in the context of their aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. Therefore, the online store owner will not receive the products and will not import them; the online store owner will only inform the supplier of the purchase orders that have been placed;
f.Furthermore, the online store owner acts as a representative for the end customers and will therefore be their primary point of contact: The online store owner will make payment on behalf of the end customer and will handle returns of purchased products on behalf of the end customers.
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is obliged to deliver goods that conform to the contract and is responsible for any non-conformities existing at the time of delivery.
They are also responsible for non-conformities resulting from the packaging, assembly instructions, or installation when the latter was carried out under their responsibility or was charged to them by the contract.
Article L211-5
To be compliant with the contract, the goods must:
1° Be fit for the purpose usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention, and accepted by the latter.
Article L211-6
The seller is not bound by the public statements of the producer or their representative if it is established that they were unaware of them and could not legitimately have been aware of them.
Article L211-7
Defects of conformity that appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged defect of conformity.
Article L211-8
The buyer is entitled to demand conformity of the goods with the contract. However, they cannot challenge conformity by invoking a defect they knew or could not have been unaware of when they entered into the contract. The same applies when the defect originates from materials they themselves supplied.
Article L211-9
In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost clearly disproportionate to the other modality, taking into account the value of the goods or the importance of the defect. They are then obliged to proceed, unless impossible, according to the modality not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have a portion of the price refunded.
The same faculty is available to them:
1° If the solution requested, proposed, or agreed upon in application of article L. 211-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for them, taking into account the nature of the goods and the use they seek.
However, the sale cannot be rescinded if the lack of conformity is minor.
Article L211-11
The application of the provisions of articles L. 211-9 and L. 211-10 shall be without any cost to the buyer.
These same provisions do not preclude the award of damages.
Article L211-12
The action resulting from the defect of conformity lapses two years after delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as provided for in articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognized by law.
Article L211-14
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects
Article 1641
The seller is bound by a warranty against hidden defects in the sold item that render it unfit for its intended use, or that diminish that use to such an extent that the buyer would not have acquired it, or would have paid a lesser price, had they known about them.
Article 1642
The seller is not liable for apparent defects that the buyer could have ascertained for themselves.
Article 1642-1
The seller of a building to be constructed cannot be released, either before the acceptance of the works or before the expiry of a one-month period after the buyer takes possession, from construction defects or apparent non-conformities.
There will be no grounds for contract termination or price reduction if the seller undertakes to repair.
Article 1643
He is liable for hidden defects, even if he was unaware of them, unless, in that case, he stipulated that he would not be bound by any warranty.
Article 1644
In the cases provided for in Articles 1641 and 1643, the buyer has the choice of returning the item and having the price reimbursed, or keeping the item and having a portion of the price reimbursed, as determined by experts.
Article 1645
If the seller was aware of the defects in the item, he is liable, in addition to reimbursing the price he received for it, for all damages to the buyer.
Article 1646
If the seller was unaware of the defects in the item, he shall only be liable for the reimbursement of the price and for reimbursing the buyer for the expenses incurred by the sale.
Article 1646-1
The seller of a building to be constructed is liable, from the date of acceptance of the works, for the obligations for which architects, contractors, and other persons bound to the project owner by a contract for work are themselves liable under Articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.
These guarantees benefit successive owners of the building.
There shall be no grounds for rescission of the sale or reduction of the price if the seller undertakes to repair the damages defined in Articles 1792, 1792-1 and 1792-2 of this Code and to assume the guarantee provided for in Article 1792-3.
Article 1647
If the item that had defects perished as a result of its poor quality, the loss is for the seller, who shall be liable to the buyer for the reimbursement of the price and for the other compensations explained in the two preceding articles.
But the loss occurring by chance shall be at the buyer's expense.
Article 1648
The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year following the date on which the seller can be discharged from apparent defects or non-conformities.
Article 1649
It does not apply to sales made by order of justice.